Important Functions Your Spa Software Should Support
What can you do with your spa management software? It’s easy to transform they way your spa or salon runs, boost customer satisfaction, and cast your net far and wide when you start deploying the appropriate automated system. Also referred to as a salon appointment scheduler, the appropriate software should include a number of essential elements to yield more business to you.
A fully-fledged spa software must enable easy appointment scheduling for your customers. When you enable customers to book appointments online through your website, you’re paving the way for increased business. Thanks to well-marked calendar, every member of staff stays in the know regarding their next appointment, and the use of color codes brightens and simplifies the who booking process.
Now, is it practical to communicate over phone with every one of your customers on a daily basis to remind them of an impending salon appointment. Yet, it’s very easy to lose revenue due to no shows related to customers who forgot their appointments. The beautiful thing about a salon appointment scheduler is that it incorporates email and text messaging features which are handy in sending reminders and custom messages to customers in relation to their appointments. Such automated communication also features notifications for any changes in scheduling.
Well-timed appointment reminders allow customers to easily honor their appointments, and when they’re unable to, they can let your salon know in time so that you can quickly reschedule. You will end up saving business and reducing time wastage.
Spa management software ought to support the ability for your business to have relationships with customers and track each engagement you’ve completed with each one of them. This element should carry detailed appointments files, client profiles that highlight any special tastes, impending appointments, as well as customer contacts.
Knowing your customers well will enable you to utilize your salon application to implement loyalty and reward programs where top spenders are awarded free gifts, loyalty points, or special discounts. Such programs motivate customers to keep coming back.
The point of sale functionality is critical to the successful and efficient operations of your salon. You need this feature to accept numerous forms of payments in a secure manner. The POS should also enable stock management, taxes, invoices, and receipts features. All sales transactions are also tracked and secured, and with user authentication and authorization, all data is secure.
So, spa management software is critical to the overall success of your business. While you search for the software for this job, be sure it enables appointment scheduling, prompt reminders, point of sale, and customer management.
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